Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families happy is only one part of your daily customer service challenge. Your front line staff members spend as much time working with each other as they do with residents. And, quite likely, […]

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6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line staff, who have little or no training in customer service, to stop treating your residents less like patients and more like customers? Referring to your residents as customers is necessary in order […]

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Respectful Tips When Caring for Seniors

Part of our role in caring for seniors is to ensure that our residents maintain their independence and dignity while we help them live a life filled with joy and meaningful activities. To fully embrace this assisted living philosophy, it is necessary to first understand that residents have certain rights that must be upheld. Residents’ […]

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Privacy Training: Do You Have a “Need to Know?”

Have you ever taken part in conversations similar to the ones below? “Mrs. Warren is on a new medication and I’ve noticed that she doesn’t have much of an appetite lately,” you mention to the nurse who is relieving you for the day at a shift-change meeting. “Mrs. Warren is recovering in the hospital and […]

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Normal Aging Process or A Cause for Concern?

We will all eventually grow older. That’s a universal truth. What’s not universal is the way we age. Based on factors like exercise, lifestyle, illness, stress, and diet, as well as hereditary factors, our bodies and minds respond differently to the aging process. As an employee of a senior living facility, it’s important to understand the […]

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Practicing Person Centered Care With Your Residents

Sometimes, when we have a long “to-do” list, we often focus only on the tasks at hand to try to keep ourselves on schedule. Other times, dealing with emergencies that pop up diverts our attention elsewhere. It can easy to forget why we are doing this work. After all, being efficient and getting things done […]

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