How do I place an order?

Placing an order is easy with SeniorLivingU’s new website:

  1. Create a free account.
    Are you a new customer? Click here.
    Returning customers just log into your account and start shopping.
  2. Start shopping! Browse our selection of participant manuals, instructor materials, staff training programs, in-services, and online courses. Add your preferred training or continuing education materials to your cart and complete the checkout process.

If you have any questions about our website or have difficulty placing your order, SeniorLivingU staff will be glad to assist you. Call 800-258-7030 between 9 am and 5 pm (Eastern), Monday through Friday, to speak with a representative.

What methods of payment do you accept?

In addition to Paypal, SeniorLivingU is pleased to accept the following types of payment: Visa, MasterCard, American Express, Discover, or checks made payable to SeniorLivingU.

Can you bill me for my order?

To place an order requiring an invoice, at checkout just check the box indicating that payment will be by either check or money order.   Your order will then remain on hold until payment is received.  You may login to your account and find your invoice under “orders”.  Please print the invoice out and submit to your accounting department for payment.

How late can I place an order and have it ship the same day?

In most cases, with the exception of weekends and recognized holidays, SeniorLivingU is able to process and ship orders the same day if they are received before 3 pm (Eastern).

How long does it take to receive my order?

Orders ship from our fulfillment center in Hershey, PA, Monday through Friday (with the exception of recognized holidays).  Unless another delivery method is selected, most packages are shipped via UPS ground with expected delivery within one to six business days – depending on the location of the receiver.  A small number of orders are sent via first-class mail through the United States Postal Service.

I just noticed my order is incorrect. How long do I have to fix it?

Although SeniorLivingU prides itself on quality customer service, occasionally mistakes do occur in the ordering or packaging process.  Should you receive an incorrect shipment that was caused by an error on our part, please contact SLU within 30 days of receipt of the shipment.  We will gladly fix the error.

Do you have a return policy?

SeniorLivingU accepts returns on all of its products, with the exception of eProducts*.

Upon receipt of your order, please exam the materials. If the content does not meet your continuing education or training need, submit an RMA request, located on the corresponding receipt in your online account, within 30 days of purchase.  You will then receive notification via your account with the specific instructions for completing the return.

All unwanted merchandise must be in sellable condition to receive a refund.  Merchandise is to be returned, postage paid, within 30 days of purchase.  If the purchase was made by check, a check will be issued for the refund.  Likewise, if the purchase was charged to a credit card, the refund is issued on the same credit card. 

Please note:  Access to complete online courses or to download e-files is valid only for the timeframe specified in the product description.   Refunds will not be issued for online courses not completed or e-files not downloaded within the specified timeframe.

*eProducts include, but are not limited to, in-services (individual issues or subscriptions), eBooks, online exams, and eLearning courses.

I received my order but it is damaged or defective. What should I do?

Although SLU makes every attempt to ensure its products meet our quality standards and are well-packaged to maximize the protection of your purchase, occasionally a product is defective or becomes damaged during the shipping process. If you receive a defective or damaged product, please call us at 800-258-7030 within three (3) business days so we may issue a replacement.

What is the address for returning my purchase?

SeniorLivingU accepts returns on all of its products, with the exception of eProducts*.  All unwanted merchandise must be in sellable condition to receive a refund.

Please submit an RMA request, located on the corresponding receipt in your online account, within 30 days of purchase. You will then receive notification via your account with the specific instructions for completing the return and the address to which to ship the merchandise.

*eProducts include, but are not limited to, in-services (individual issues or subscriptions), eBooks, online exams, and eLearning courses.

I am thinking about purchasing some products but I don’t know if I will like them or if they will meet our training needs. Can I preview them first?

Previews of our DVDs are located on the product page for each video.  Similarly, Tables of Contents are available for all SLU manuals.  These can be found on the applicable product detail page.

What is the difference between certification and licensure?

Professional certification is a voluntary process by which a non-government, professional organization recognizes an individual who meets certain qualifications. This usually includes an exam of knowledge needed to perform the job. When an individual meets the standard, he or she receives certification from a certifying agency.

Certification should not be confused with licensing. While they both involve evaluation and the awarding of credentials, they are quite different. The terms should not be used interchangeably.

Licensure is a non-voluntary process by which government regulates a profession. It grants permission to individuals to engage in an occupation provided they have attained the degree of competency required to ensure the reasonable protection of public health, safety, and welfare. Once a licensing law has been passed it becomes illegal for anyone to engage in that occupation unless they have a license. Assisted living professionals are often licensed at the state and/or local level, but not by the federal government.

 

 

Does SeniorLivingU’s Administrator Level 1 certificate program meet my state’s requirements?

Our Administrator Level 1 certificate program is used for professional development throughout the country. Proof of the quality of SeniorLivingU’s Administrator Level 1 course is evident by the number of state licensing agencies that recommended it including: Alaska, Arkansas, Hawaii, Montana, Nevada, South Dakota, Texas, Virginia, and Washington.

Likewise, numerous state organizations use SLU’s Administrator Level 1 curriculum in classroom-style training programs. SeniorLivingU is honored to have established partnerships with:

  • Georgia Health Care Association/Georgia Center for Assisted Living
  • Lifespan’s Beacon Institute (Maryland)
  • Michigan Center for Assisted Living
  • ALTA (New Jersey)
  • North Carolina Assisted Living Association
  • Oklahoma Assisted Living Association
  • Rhode Island Assisted Living Association
  • Utah Assisted Living Association

Is SeniorLivingU’s Administrator Level 1 certificate program recognized by NAB?

SeniorLivingU’s Assisted Living Administrator Level 1 and Level 2 programs are recognized by the National Association of Long Term Care Administrator Boards (NAB) for Continuing Education Units (CEUs).

How long does it take to complete? How many CEUs do I receive for completing the Administrator Level 1 certificate course?

The completion time for any of our self-study courses varies greatly from person-to-person based on the individual’s background and experience in the field, the dedication to the study of the material, and the available time to commit to completing the course.

SeniorLivingU’s Administrator Level 1 course is comprised of three manuals consisting of approximately 1,000 pages which could take as few as 15-20 hours or as many as 40 hours or more to complete.  It is recognized by NAB for 14 CEUs.

Timeframe:r Montana customers taking the Administrator Level 1 certificate course, there is a six-month time limit to successfully complete the exam.

Are there any educational requirements or prerequisites to take the Administrator Level 1 certificate course or any of your other courses?

Although SLU does not require any specific education or experience before taking most of our courses, we recommend contacting your state regarding any education or work requirements it may have to become an administrator.

Two of our certificate courses, SeniorLivingU’s Administrator Level 2 and  Sales/Marketing Level 2 each have a prerequisite.  Successful completion of the Administrator Level 1 course is required prior to completing SLU’s Administrator Level 2 certificate program. Likewise, a certificate from our Sales/Marketing Level 1 course is necessary in order to earn a Sales/Marketing Level 2 certificate.

What date will my certificate(s) have?

All newly issued certificates are dated for the month in which the new exam was graded and the certificate mailed.  As an example, if SLU receives the exam at the end of February but it is graded and the certificate(s) are mailed in early March, the certificate(s) will reflect a March date.

What happens if I fail the Administrator exam?

For the hard copy (paper) Administrator exam:  If you do not pass your exam on the first try, SLU waives the re-testing fee of $50 for the first re-test.  You will receive a letter in the mail notifying you of your grade and option for retaking the exam. If you do not pass the first re-test, there will be a $50 fee to receive each subsequent re-test.  You may complete the Administrator Level 1 exam a total of four times:  one (1) original attempt plus three (3) re-tests.

 

Timeframe: Montana customers taking any format of the Administrator Level 1 certificate course, there is a six-month time limit to successfully complete the exam.

Can materials be shared?

All of our manuals can be shared with colleagues.  However, for certificate courses that offer CEUs, in order to earn the CEU certificate, an extra exam will need to be purchased for the participant who is borrowing the books.

Any eLearning course or online exam, and any applicable CEUs earned, will be issued in the name of the account holder.

What other self-study certificate courses do you have that provide CEUs?

Most of our administrator and department manager courses, as well as our Alzheimer’s and Dementia Care course, have been approved by NAB.  The NAB approval number is listed on the certificate you receive after successfully completing of the NAB CEU-accredited course.  Currently, these courses include:

  • Administrator Level 1: A Management Reference for Executive Directors
  • Administrator Level 2: Leadership, Management, and Operations
  • Community Life
  • Crisis Communications for Assisted Living
  • Customer Service in Assisted Living
  • Recruiting and Hiring the Best
  • Risk Management in Assisted Living
  • Supervising Front-Line Staff
  • The Complete Trainer’s Guide: Successful Staff Training in Assisted Living
  • Alzheimer’s Disease and Related Disorders

Additionally, SeniorLivingU is pleased to now offer a series of eLearning courses, Clinical Considerations, which are geared toward certified or clinically licensed staff and have been approved by NAB for CEUs.

How do I earn a certificate with CEUs through SLU?

All of SLU’s course are self-study.  As such, they allow participants to work at their own pace.  Purchase any certificate course with CEUs from SLU and you will receive a manual and an exam.  Study the material and complete the open-book exam.  There is no time line for completion of the exam.  After completing the exam, make a copy and mail the original to SLU.  We will process your exam in a timely manner, and with a passing grade of 85% or better, you will be issued a certificate and letter of completion from SLU.

Beginning in April of 2018, NAB put into place new guidelines for the receipt of CEUs.  SLU submits to NAB a course for CEUs, which are determined by a word count system. We are then given an approval code which you will find in the product description, along with the number of CEUs awarded for each course.  Prior to purchasing the material, the customer should register with NAB if they wish to receive CEUs.  Once the registry number has been issued from NAB, SLU’s customer will place this number in the corresponding section during SLU checkout.   Upon successful completion of the course, SLU will submit to NAB your course information using this NAB registry number.  NAB will then issue to you a certificate with the correct number of CEUs.  For additional information on this process, please contact NAB or visit their website.

For online courses with NAB-approved CEUs, results are generated by the Learning Management System upon successfully passing the course.  Reports are sent daily to SLU staff to issue certificates and letters of completion.  The NAB process outlined above should be followed for those requiring CEU reporting.

If you do no receive your NAB registry number until after you take the course, just register with NAB and send your registry number via email to info@seniorlivingu.com

What happens if I don't pass the exam on the first try?

If you do not pass your exam on the first try, SLU waives the re-testing fee of $50 for the first re-test.  You will receive a letter in the mail notifying you of your grade and option for retaking the exam. If you do not pass the first re-test, there will be a $50 fee to receive each subsequent re-test.

 

 

Can materials be shared?

All of SLU’s printed manuals can be shared with colleagues.  In fact, a number of SLU’s staff training programs now include a downloadable, “Check Your Understanding.”  Designed to be used for multiple training sessions, these mini quizzes come complete with answer keys and a certificate to be printed out by the training director, upon successful completion of the course.  This method provides the instructor with instant feedback on areas needing additional instructional reinforcement.

Due to the nature of the product, exams for certificate courses that offer NAB-approved CEUs are not reproducible. As such, any certificates generated upon completion of an eLearning course  will be issued in the name of the account holder.

Do you offer online staff training for multiple participants?

SeniorLivingU would welcome the opportunity to discuss training needs for multiple staff users.  Give us a call and we will evaluate your training needs and the best method available to train your staff.

I need to purchase in-services for monthly staff training. Do you have in-service lessons? How are they delivered?

In addition to our staff training curricula that can be divided into stand-alone lessons for monthly staff training, SeniorLivingU is pleased to offer a solution for required monthly staff training with our in-service series. Covering a wide range of topics from abuse and neglect to bedbugs and back safety, SLU’s in-services are available for purchase as a download of 12 in-services.   The digital format allows for instant access by downloading the PDF through the link in your account.

Once the file has been downloaded, save it to your computer or electronic device. From there, the in-service can be easily retrieved for printing and distributed to staff for the state-required monthly training or on an “as needed” basis for staff who need refresher training. To open the PDF after it has been downloaded, you will need Adobe Acrobat Reader. If you do not have this program, please visit http://get.adobe.com/reader to download the free software.

Please note:  After purchasing an in-service, the link to access it remains active for a limited time.