8 Apps That Help Seniors Stay Healthy, Connected, & Entertained

Researchers have been advocating senior technology use, including accessing the Internet, texting, emailing, or using apps, as a means of cutting down on the risk of isolation and depression. One researcher showed that computer use among retirees cut down on their risk of depression by more than 30%. According to stats from the National Center […]

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Your Role in Preventing Senior Falls

Modern medicine is making successful strides in controlling many of the diseases that, in past years, caused the deaths of many older Americans. Medication, surgery, and other treatments can now help to control diagnoses of heart disease, diabetes, or cancer, allowing seniors to live years longer. But by living longer, your residents’ health and safety […]

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Use Validation to Help Residents Coping with Alzheimer’s

As a caregiver, it can be difficult to support residents coping with Alzheimer’s. Day to day, even hour to hour, you may find that your resident is experiencing a present reality that is quite different from your own. How you react to these episodes can be the difference between your resident feeling safe and respected […]

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7 Requirements for Delivering Impactful Customer Service Training | Part 3

Part 3 of a 3-part series on Customer Service in Long Term Care You don’t have a lot of time to have your training needs met. But, you can’t afford to ignore them either. So, what’s the middle ground? As we learned in Part 2 of this series, Susan, a Skilled Nursing Facility Administrator in Michigan, […]

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Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families happy is only one part of your daily customer service challenge. Your front line staff members spend as much time working with each other as they do with residents. And, quite likely, […]

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6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line staff, who have little or no training in customer service, to stop treating your residents less like patients and more like customers? Referring to your residents as customers is necessary in order […]

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