Use Validation to Help Residents Coping with Alzheimer’s

As a caregiver, it can be difficult to support residents coping with Alzheimer’s. Day to day, even hour to hour, you may find that your resident is experiencing a present reality that is quite different from your own. How you react to these episodes can be the difference between your resident feeling safe and respected […]

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7 Requirements for Delivering Impactful Customer Service Training | Part 3

Part 3 of a 3-part series on Customer Service in Long Term Care You don’t have a lot of time to have your training needs met. But, you can’t afford to ignore them either. So, what’s the middle ground? As we learned in Part 2 of this series, Susan, a Skilled Nursing Facility Administrator in Michigan, […]

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Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families happy is only one part of your daily customer service challenge. Your front line staff members spend as much time working with each other as they do with residents. And, quite likely, […]

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6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line staff, who have little or no training in customer service, to stop treating your residents less like patients and more like customers? Referring to your residents as customers is necessary in order […]

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Respectful Tips When Caring for Seniors

Part of our role in caring for seniors is to ensure that our residents maintain their independence and dignity while we help them live a life filled with joy and meaningful activities. To fully embrace this assisted living philosophy, it is necessary to first understand that residents have certain rights that must be upheld. Residents’ […]

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Privacy Training: Do You Have a “Need to Know?”

Have you ever taken part in conversations similar to the ones below? “Mrs. Warren is on a new medication and I’ve noticed that she doesn’t have much of an appetite lately,” you mention to the nurse who is relieving you for the day at a shift-change meeting. “Mrs. Warren is recovering in the hospital and […]

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