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7 Requirements for Delivering Impactful Customer Service Training | Part 3
Part 3 of a 3-part series on Customer Service in Long Term Care You don’t have a lot of time to have your training…
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Employees that Communicate Stay Together | Part 2
Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families…
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6 Questions to Ask When Choosing a Customer Service Training Program | Part 1
Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line…
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Respectful Tips When Caring for Seniors
Part of our role in caring for seniors is to ensure that our residents maintain their independence and dignity while we help them…
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Privacy Training: Do You Have a “Need to Know?”
Have you ever taken part in conversations similar to the ones below? “Mrs. Warren is on a new medication and I’ve noticed that…
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Normal Aging Process or A Cause for Concern?
We will all eventually grow older. That’s a universal truth. What’s not universal is the way we age. Based on factors like exercise,…
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