Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families…

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employee communication

6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line…

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medical staff doing customer service training

Respectful Tips When Caring for Seniors

Part of our role in caring for seniors is to ensure that our residents maintain their independence and dignity while we help them…

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caregiver caring for a senior with respect

Privacy Training: Do You Have a “Need to Know?”

Have you ever taken part in conversations similar to the ones below? “Mrs. Warren is on a new medication and I’ve noticed that…

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caregiver viewing medical records, privacy training

Normal Aging Process or A Cause for Concern?

We will all eventually grow older. That’s a universal truth. What’s not universal is the way we age. Based on factors like exercise,…

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showing normal aging process

Practicing Person Centered Care With Your Residents

Sometimes, when we have a long “to-do” list, we often focus only on the tasks at hand to try to keep ourselves on…

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caregiver meeting with a group of residents