Your Role in Preventing Senior Falls

Modern medicine is making successful strides in controlling many of the diseases that, in past years, caused the deaths of many older Americans.…

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walkers aid in preventing senior falls

Use Validation to Help Residents Coping with Alzheimer’s

As a caregiver, it can be difficult to support residents coping with Alzheimer’s. Day to day, even hour to hour, you may find…

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revisisting the past with validation method of therapy

7 Requirements for Delivering Impactful Customer Service Training | Part 3

Part 3 of a 3-part series on Customer Service in Long Term Care You don’t have a lot of time to have your training…

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Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families…

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employee communication

6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line…

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medical staff doing customer service training

Respectful Tips When Caring for Seniors

Part of our role in caring for seniors is to ensure that our residents maintain their independence and dignity while we help them…

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caregiver caring for a senior with respect