Employees that Communicate Stay Together | Part 2

Part 2 of a 3-part series on Customer Service in Long Term Care The difficulty you face with keeping residents and their families…

Read Article
employee communication

6 Questions to Ask When Choosing a Customer Service Training Program | Part 1

Your Residents are Also Your Customers It’s a problem found in every long term care facility: how do you get your front line…

Read Article
medical staff doing customer service training

Privacy Training: Do You Have a “Need to Know?”

Have you ever taken part in conversations similar to the ones below? “Mrs. Warren is on a new medication and I’ve noticed that…

Read Article
caregiver viewing medical records, privacy training

Benefits of Healthcare Training for Employees and Residents

Whether it’s mandatory or voluntary training, keeping your assisted living staff up-to-date with healthcare training will benefit both your employees and your residents.…

Read Article
employees taking part in healthcare training