Domain 1: Care, Services & Supports
Chapter 1 – Quality of Care
Medical and Nursing Care Practices – 12
Medication Management & Administration – 17
Disease Management – 31
Nutrition and Hydration – 37
Activities of Daily Living & Independent Activities of Daily Living (ADLs and IADLs) – 43
Therapy and Rehabilitation Services – 48
Care Recipient Assessment and Care Planning – 51
Medical Directors and Your Nursing Department – 53
Emergency Medical Services – 58
Transition of Care – 60
Basic Healthcare Terminology – 72
Chapter 2 – Quality of Life
An Overview of Resident Wellness – 78
Person-Centered Care and Comprehensive Care Planning – 85
Care Recipient Bill of Rights and Responsibilities – 86
Care Recipient Safety – 92
Care Recipient Grievance, Conflict and Dispute Resolution – 102
Advocacy – 108
Care Recipient Decision-Making – 120
Care Recipient Satisfaction – 124
Recognition of Maltreatment – 127
Mental and Behavioral Health – 134
Pain Management – 157
Death, Dying, and Grief – 158
Food Service – 160
Therapeutic Recreation and Activity Programs – 168
Community Resources, Programs, and Agencies – 197
Chapter 3 – Ancillary Services
Hospice and Palliative Care – 202
Domain 2: Operations
Chapter 1 – Financial Management
Budgeting and Forecasting – 11
Financial Analysis – 23
Revenue Cycle Management – 32
Financial Statements – 49
Revenue and Reimbursement – 54
Integration of Clinical and Financial Systems – 58
Internal Financial Management Controls – 59
Chapter 2 – Risk Management
Risk Management Process and Programs – 65
OSHA Rules and Regulations – 72
Workers’ Compensation – 81
Compliance Programs – 85
Quality Improvement Processes – 89
Contracted Services – 92
Chapter 3 – Human Resources
What Is Human Resources? – 95
Federal Human Resources Laws, Rules, and Regulations – 97
Selection and Hiring Practices – 105
Organizational Staffing Requirements and Reporting – 124
Co-Worker Training and Orientation – 128
Performance Evaluation – 143
Human Resource Policies – 165
Cultural Competence & Diversity Awareness – 175
Domain 3: Environment and Quality
Chapter 1 – Care Setting
Maintaining Your Facility – 8
Food Safety, Sanitation, and Inspection – 27
Information Systems Infrastructure – 34
Safety and Accessibility – 41
Disaster and Emergency Planning – 44
Crisis Communications – 59
Chapter 2 – Regulatory Compliance
Federal Healthcare Laws, Rules, and Regulations – 64
Certification and Licensure Requirements – 71
Domain 4: Leadership and Strategy
Chapter 1 – Leadership
Organizational Structures – 8
Effective Leadership and Management – 13
Leadership Principles – 18
Chapter 2 – Organizational Strategy
Mission, Vision and Value Statements – 22
Business Development – 27
Generating Leads and Referrals – 34
Building Community – 49
