Supervising Front-Line Staff Certification – Individual Program

Price : $135.00

PRODUCT DESCRIPTION:

Our certification course on Supervising Assisted Living Front-Line Staff is excellent for administrators, front-line managers. This program is also useful for nurses and caregivers who are preparing to assume supervisory roles. Learn best practices for training, motivating, and retaining staff; improving care delivery; and, reducing the high cost of turnover. Includes manual, exam and certificate with 2.0 NAB CEUs upon successful completion (85% or better) of the open-book exam.

However, to receive 2.00 CEUs from NAB you must have a NAB registry number, which you can obtain by clicking here. Upon receipt of your completed exam, SeniorLivingU will report your grade along with your provided registry number to NAB. After the submission of your successful course completion, your certificate will be available for downloading from the NAB website. You will also be issued a certificate of completion from SeniorLivingU. Please contact SeniorLivingU if you have any questions.

Supervising Front-Line Staff Table of Contents

Download this Table of Contents

Table of Contents
Introduction – 1
Chapter One: Being a Supervisor – 3
Learning Objectives – 4
Lesson One: Your Job as Supervisor – 5
Lesson Two: Three Key Principles – 7
Lesson Three: Being a Manager – 11
Chapter Two: Understanding Your Employees – 17
Learning Objectives – 18
Lesson One: Importance of Front-Line Workers – 19
Lesson Two: Causes of Burnout and Dissatisfaction – 24
Lesson Three: Ways to Learn About Your Employees – 27
Chapter Three: Communication Skills for Effective Leadership – 35
Learning Objectives – 36
Lesson One: Listening Skills – 38
Lesson Two: Giving Feedback – 42
Lesson Three: Structured Communication Techniques – 47
Lesson Four: Communicating With Residents’ Families – 51
Chapter Four: Building Effective Teams – 55
Learning Objectives – 56
Lesson One: The Value of Teamwork – 57
Lesson Two: Setting Performance Goals – 59
Lesson Three: Managing Different Types of Team Members – 62
Lesson Four: Handling Diversity in the Team – 66
Lesson Five: Planning Events That Build Team Spirit – 70
Chapter Five: Recognizing Excellence – 73
Learning Objectives – 74
Lesson One: Informal Recognition – 75
Lesson Two: Formal Recognition  -77
Chapter Six: Employee Development – 81
Learning Objectives – 82
Lesson One: Learning Styles – 83
Lesson Two: Training Techniques – 85
Chapter Seven: Managing Conflict – 93
Learning Objectives – 94
Lesson One: Seven Steps to Resolving Conflict – 95
Lesson Two: Negotiating Creative Solutions – 99
Chapter Eight: Employee Evaluation – 103
Learning Objectives – 104
Lesson One: Conducting Meaningful Employee Evaluations – 105
Lesson Two: How to Improve Employee Performance – 111
Chapter Nine: Managing the Stress of Being a Supervisor – 113
Learning Objectives – 114
Lesson One: Managing Your Time – 115
Lesson Two: The Work and Family Balancing Act – 120
Lesson Three: Ways to Reduce Stress – 123
Chapter Ten: Managing Challenging Employees – 127
Learning Objectives – 128
Lesson One: A General Approach to Employee Problems – 129
Lesson Two: Some Specific Employee Problems – 131
Chapter Eleven: Growing as a Supervisor—What It Means to Be a Leader – 143
Learning Objectives – 144
Lesson One: What Is Leadership? – 145
Lesson Two: Continuing to Learn – 149
Appendix: Suggested Readings – 151

Additional information

Weight 2.5 lbs
Dimensions 12 × 11 × 2 in

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