Management Library for Executive Directors: Administrator Level 1 Certification, BELTCA (Nevada) Edition – Individual Program

Price : $355.00

Senior Living University’s self-study Administrator Level 1 certificate course, created in partnership with Nevada’s BELTCA, is designed to develop leadership among administrators by providing an in-depth overview of Assisted Living. This five (5) volume set mirrors the domains established by NAB which are the basis for the national RC/AL exam. This program provides a deeper awareness of the culture of assisted living, training for staffing and supervising issues, techniques for effective interviewing, instruction for providing compassionate resident care, recommendations for community maintenance, and guidance for budgeting. It has been approved by BELTCA for meeting the 60-hour instructional component of Nevada’s 100-hour administrator training requirement. Includes a set of five (5) manuals, five (5) quizzes, one (1) 100-question exam and a certificate with 60 credit hours upon successful completion (85% or better) of the open-book exam.

Client and Resident Services Management Table of Contents Financial Management Table of Contents Human Resources Management Table of Contents Leadership and Governance Table of Contents Physical Environment Management Table of Contents

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AN INTRODUCTION TO ASSISTED LIVING – 1
CHAPTER 1: AN INTRODUCTION TO ASSISTED LIVING – 3
Senior Care Options – 4
What Is Assisted Living? – 5
A Definition of Assisted Living – 5
A State‐Regulated Environment – 6
Terms Used Synonymously With Assisted Living – 6
How Is Assisted Living Paid for? – 7
Where Are the Residents? – 7
The Core Principles of Assisted Living – 7
In Summary. . . – 9
CHAPTER 2: THE ASSISTED LIVING RESIDENT – 11
The Assisted Living Resident – 11
Resident Acuity Level – 13
What Kind of Assistance Does an Assisted Living Resident Need? – 13
What Are Assisted Living Residents Giving Up? – 14
What Do Residents Gain From Assisted Living? – 14
Reasons for Leaving an Assisted Living Residence – 15
The Philosophy of Person‐Centered Care – 15
Is Assisted Living Here to Stay? – 16
In Summary. . . – 16
CHAPTER 3: RESIDENTS’ RIGHTS – 17
An Overview of Residents’ Rights – 18
The Executive Director’s Role in Residents’ Rights – 19
Teaching Your Employees About Residents’ Rights – 20
The Right to Privacy – 20
The Right to Choice – 21
The Right to Exercise Autonomy – 22
Residence‐Specific Rights – 23
When Is a Right Not a Right? – 23
In Summary. . . – 23
Resident Programs and Care – 25
CHAPTER 4: The Resident Move-In Process – 27
The Move-In Packet – 28
Completing the Move-In Packet – 28
The Contents of the Move-In Packet – 29
Helping Residents Cope With Transition – 36
Resident and Family Orientation – 38
In Summary. . . – 39
CHAPTER 5: Tools for Managing Resident Care – 41
The Individualized Service Plan – 42
What Is the Individualized Service Plan? – 42
Who Creates the Service Plan? – 42
The Service Plan Meeting – 43
Shared Risk Agreements – 44
What the Shared Risk Agreement Does – 45
When Do You Need to Initiate a Shared Risk Agreement? – 46
Shared-Risk Review – 47
Advance Directives – 48
Informed Consent – 49
Discussing the Advance Directives With Your Residents – 52
In Summary. . . – 53
CHAPTER 6: Care Management – 55
The Care Management Process – 56
Care Management Answers Four Questions – 56
The Five Steps of Care Management – 56
The Executive Director’s Role in Care Management – 58
Identifying Community Resources – 58
In Summary. . . – 59
CHAPTER 7: The Nurse’s Role in Assisted Living – 61
Nurses Play an Integral Role – 62
The Responsibilities of the Nurse – 62
Nurse Roles in Assisted Living – 63
Regional Nurse – 63
Nurse Consultant – 64
On-Staff Nurse – 64
The Executive Director’s Role in Nursing – 65
What the Nurse Should Report to the Executive Director – 65
Managing the Expectations of the Customer – 66
Private Personal Aides and Others – 67
In Summary. . . – 68
CHAPTER 8: Resident Wellness – 69
An Overview of Resident Wellness – 70
Normal Physical Changes in the Body – 70
Common Signs and Symptoms of Illness – 74
When Signs and Symptoms Indicate an Emergency – 77
Training Your Staff to Recognize, Respond to, and Report Signs and Symptoms of Illness  – 78
Common Emotions Expressed by Assisted Living Residents – 79
The Resident’s Emotional and Social Needs – 80
Change and Loss Affect the Resident – 81
Family Members Have Emotional Needs, Too – 82
Sexual Activity and Companionship – 82
Creating Policies and Guidelines Related to Sexual Activity – 83
Infection Control – 84
Ensuring Good Infection Control – 85
In Summary. . . – 86
CHAPTER 9: Activities of Daily Living (ADLs) – 87
Encouraging Independence Through ADLs – 88
Providing ADLs as Abilities Decline – 89
Upholding Three Key Principles of Assisted Living – 89
In Summary. . . – 93
CHAPTER 10: Meeting Other Resident Needs – 95
Managing Incontinence – 96
What to Look for – 96
Incontinence Treatment – 97
Reducing Resident Falls – 99
Risk Factors for Falls – 99
Fall Prevention – 100
Resident Incidents – 101
The Resident Incident Checklist – 105
In Summary. . . – 107
CHAPTER 11: Disabilities and Mental Illness – 109
Residents With Disabilities – 110
Programs for the Developmentally Disabled – 111
Meeting the Special Needs of Residents With Physical Disabilities – 111
Mental Illness in the Elderly – 112
Depression – 118
Causes and Signs of Depression – 118
Signs of Improvement – 119
Assessing, Documenting, and Managing Mental Illness – 119
Managing Mental Illness in the Assisted Living Setting – 120
In Summary. . . – 122
Alzheimer’s Disease and Related Dementia – 123
CHAPTER 12: An Overview of Dementia – 125
An Overview of Dementia – 126
Irreversible and Reversible Types of Dementia – 126
Alzheimer’s Disease – 127
Risk Factors for Alzheimer’s Disease – 128
The Stages of Alzheimer’s Disease – 129
1. The Early Stage – 130
2. The Middle Stage – 131
3. The Late Stage – 132
Treatment of Alzheimer’s Disease – 133
In Summary. . . – 134
CHAPTER 13: Creating a Dementia-Capable Environment – 135
Dementia Capability – 136
What Does It Take to be Dementia-Capable? – 137
Developing Dementia Program Standards – 137
Program Philosophy – 138
Who the Program Serves – 138
Approach to Care – 138
How and by Whom Care Will Be Provided – 139
The Program Location – 139
What is “Special” About the Care Provided? – 140
Meeting the Residents’ Changing Needs – 140
Assisting the Dementia Resident With Activities of Daily Living (ADLs) – 141
Evaluating Your Physical Environment – 141
In Summary. . . – 143
CHAPTER 14: Communicating With the Dementia Resident – 145
Communication Is Key – 146
Communicating With the Dementia Resident – 146
In Summary – 151
CHAPTER 15: Understanding and Managing Challenging Behaviors – 153
An Overview of Challenging Behaviors – 154
Types of Challenging Behaviors – 154
When is a Behavior Considered to be Challenging? – 155
Preventing Behavior Challenges – 157
Solving Challenging Behavior – 160
Wandering – 161
Diversional Activities – 162
In Summary. . . – 163
CHAPTER 16: Staffing Your Dementia Care Program – 165
Selecting the Right Staff – 166
Attitude Is the Key – 166
Choose Employees Who Are CREATIVE – 167
Staff Education and Training – 169
Effective Training Topics – 169
Staffing Patterns – 170
The Team Approach to Dementia Care – 170
Meeting the Residents’ Needs – 170
Meeting the Needs of the Dementia Care Staff – 172
Provide Ongoing Support – 173
In Summary. . . – 173
CHAPTER 17: Resident Abuse and Neglect – 175
Resident Abuse – 176
Physical Abuse – 177
Emotional Abuse – 177
Sexual Abuse – 178
Financial Abuse – 178
Neglect – 178
Use of Restraints – 181
Alternatives to Restraints – 181
Is a Restraint Ever Justified? – 182
Preventing Abuse – 183
Take Immediate Action – 184
In Summary. . . – 184
CHAPTER 18: Palliative and End-of-Life Care – 185
Palliative Care – 186
Implementing Palliative Care in Your Residence – 186
Hospice/End-of-Life Care – 187
Identifying the End-of-Life Stage – 188
Implementing Hospice in Your Residence – 188
Dealing With Resident Death – 189
Staff Experience Loss, Too – 190
Employee Support Groups – 190
A Tradition for Remembering the Resident – 190
In Summary. . . – 191
CHAPTER 19: Resident Transfer and Move-Out – 193
Supporting “Aging-in-Place” – 194
Resident Move-Out – 195
Involuntary Transfer – 196
Involuntary Move-Out – 196
Move-Out Due to Nonpayment – 196
The Resident’s Right to Appeal Move-Out – 196
In Summary. . . – 198
GLOSSARY – 199

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ACTIVITIES – 1
CHAPTER 1: Building Community – 3
What Are Families Experiencing? – 3
Typical Emotions of a Family Member – 3
Family Members Have Expectations – 7
Supporting the Family Members of Your Residents – 7
Quality Matters Most – 8
Involving Families in Shared Risk – 9
Review of Full Disclosure – 10
Building Community Among Families – 10
Involve Families Before Move-In – 11
Involve Families After Move-In – 11
Involve Families in Decision-Making – 12
Foster Communication Between Residents and Families – 13
Promote Convenience – 14
Being a Good Community Neighbor – 14
A Possible Solution – 16
In Summary. . . – 18
CHAPTER 2: Resident and Family Councils – 19
Supporting the Development of a Resident and/or Family Council – 20
Working With the Resident Council – 22
Purpose of the Resident Council – 22
Role and Responsibilities of the Resident Council – 23
The Executive Director’s Role in the Resident Council – 23
Building Community Through the Resident Council – 23
In Summary – 25
Chapter 3: Grievances and Conflict Resolution – 27
Resident and Family Grievances – 28
The Executive Director’s Role in the Resident Grievance Procedure – 28
Communicating Your Grievance Procedure – 29
Training Your Employees to Handle Grievances – 29
Conflict Resolution – 30
Seven Steps for Problem-Solving – 31
Managing Challenging Families – 33
One Possible Solution – 35
In Summary. . . – 35
Community Investments – 37
CHAPTER 3: Capital Expenditures – 39
An Overview of Capital Expenditures – 40
Six Steps for Creating a Capital Budget – 41
Step 1: Identify Projects – 41
Step 2: Obtain Estimates and Bids – 42
Step 3: Consolidate the Budget – 43
Step 4: Forecast Available Funding – 43
Step 5: Prioritize Projects – 43
Step 6: Gain Approvals – 44
In Summary. . . – 45
CHAPTER 5: PROVIDING COMMUNITY RESOURCES – 47
Key Community Resources – 48
Aging Services Network – 49
Four Senior Advocacy Programs – 49
The Area Agency on Aging (AAA) – 50
Maintaining Relationships With the Area Agency on Aging – 52
Community Healthcare Resources – 53
The Benefits of Using Community Resources – 53
In Summary . . . – 56
SALES AND MARKETING – 57
CHAPTER 6: AN OVERVIEW OF SALES AND MARKETING – 59
The Difference Between Sales and Marketing – 61
The Executive Director’s Role in Sales and Marketing – 62
Building Community Among Your Sales and Marketing Team – 62
What Is a Marketing Plan? – 63
Three Benefits of the Marketing Plan – 63
A Marketing Plan Answers Five Questions – 64
The Four Components of an Assisted Living Marketing Plan – 64
In Summary. . . – 65
Chapter 7: Situation Analysis: Research of the Marketplace – 67
Who Is Your Competition? – 68
How to Research Your Competitors – 69
Three Methods for Conducting a Competitive Review – 69
Developing Your Product – 70
The Situation Analysis Helps You Develop and Refine Your Product – 70
In Summary. . . – 71
CHAPTER 8: GENERATING LEADS AND REFERRAL – 73
Key Definitions – 74
Four Advertising Mediums – 75
The Benefits and Drawbacks of Advertising – 75
Yellow Pages Advertising – 76
Print Advertising – 76
Print and Broadcast Advertising Working Together – 77
Direct Mail Advertising – 78
Public Relations – 79
The Benefits of Public Relations – 79
Stories That Interest Readers and Viewers – 79
Networking With Professionals – 80
Networking Versus Advertising – 81
With Whom to Network? – 82
Who Networks? – 84
Creating a Contact List – 85
How Many Contacts Is Enough? – 89
Networking With Families – 90
Positive Results of Family Networking – 90
Two Reasons for Customer Dissatisfaction – 92
Who Does the Dissatisfied Customer Talk to? – 92
Networking With Families Affects Financial Results – 92
Creating Your Family Networking Strategy – 93
1. Visiting Hospitalized Residents (ongoing) – 94
2. Service Plan Follow-up Calls (ongoing) – 94
3. New Resident Dinners (monthly) – 94
Family Networking: Make It Happen! –  95
Networking in Your Community – 95
Community Education – 95
Community Outreach – 96
Offer Your Residence as a Community Resource – 97
Create a Volunteer Network – 97
Maintaining a Client Information Database – 98
In Summary. . . – 98
Finance and Accounting – 99
CHAPTER 9: An Overview of Accounting – 101
Who Benefits From Profits? – 102
Six Building Blocks of Accounting – 102
The Benefits of Accounting and Financial Practices – 107
1. Manage by Fact, Not Feeling – 108
2. Use Information to Guide Strategy – 109
3. Manage Risk – 109
4. Support Continuous Process Improvement – 109
Accounting Safeguards – 110
Debt-Service Covenants – 111
In Summary. . .
CHAPTER 10: The General Ledger – 113
An Overview of the General Ledger – 114
Three Types of General Ledger Accounts – 117
How the General Ledger Can Help You – 118
In Summary. . . – 119
CHAPTER 11: THE REVENUE CYCLE – 121
An Overview of the Revenue Cycle – 122
Segregation of Duties for the Revenue Cycle – 123
1. Cash Keeper – 123
2. Transaction Recorder – 123
3. Transaction Reviewer – 123
The Executive Director’s Role in the Revenue Cycle – 124
Understanding the Billing Process – 125
Handling Delinquent Accounts – 125
In Summary. . . – 128
CHAPTER 12: Accounts Payable – 129
What Is Accounts Payable? – 130
The Executive Director’s Role in Accounts Payable – 130
An Overview of the Accounts Payable Process – 131
Accounts Payable Input – 132
The Processing Center – 132
Vendor Contracts – 133
Other Accounts Payable Functions – 134
In Summary. . . – 136
CHAPTER 13: BUDGETING – 137
An Overview of Budgeting – 138
Your Capital and Operating Budgets Should Work Together – 139
A Budget Is a Management Tool – 139
Creating Your Operating Budget – 140
How Long Does the Budget Process Take? – 142
Budgeting Revenue – 143
Ancillary Revenue – 144
In Summary. . . – 145
CHAPTER 14: Analyzing Financial Statements – 147
Four Steps for Analyzing Financial Statements – 148
Analyzing Cash Flow – 154
Analyzing Operating Expenses – 155
Three Tools for Analyzing Your Operating Expenses – 155
Suggested Productivity Measures – 157
In Summary . . . – 159
GLOSSARY – 161

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CHAPTER 1: HR Basics – 1
What Is Human Resources? – 2
HR Is About Leadership – 2
The Executive Director’s Role in HR – 4
Building Community Among Your Employees – 4
Upholding the Dignity of Assisted Living Employees – 4
Personnel Policies – 6
Developing HR Policies – 6
Key HR Terms and Definitions – 7
1. Implied Contract – 7
2. “At Will” Employment – 9
3. Just Cause – 10
4. Negligent Retention – 12
5. Protected Category – 14
Laws That Govern Employment Practices – 15
The Cost of Illegal Employment Practices – 21
The Role of State Regulations in HR – 21
State Labor Resources – 23
In Summary… – 23
CHAPTER 2: Recruiting and Hiring the Best – 25
Creating an Effective Recruitment Plan – 26
Step 1: Write Your Hiring Goals – 26
Step 2: Develop a Survival Plan – 27
Step 3: Identify Your Advertising Options – 27
Step 4: Select an Interview Format – 28
Step 5: Outline a Process for Background Checks and References – 28
Step 6: Define Hiring Timelines and Accountability – 29
Step 7: Determine How Final Decisions Will Be Made – 30
Screening Applications and Resumes for Star Performers – 30
Screening Resumes and Applications – 31
Identifying Red Flags – 32
Looking for Flexibility – 33
Gaps in Employment – 33
Conducting Phone Pre-Screens and Interviews – 33
The Telephone Screening Interview – 34
Conducting Effective Interviews – 36
1. Pre-Interview Planning – 36
2. The Interview – 38
3. Post-Interview Evaluation – 40
Avoid Questions That Discriminate – 40
Creating an Offer – 42
Confirm Your Offer in Writing – 43
Promoting Company Benefits – 43
Communicating Enrollment Periods – 44
Conducting Reference Checks – 45
Make a Note of It – 45
Conducting Criminal Background Checks – 46
In Summary… – 47
CHAPTER 3:Retaining Your Staff – 49
Developing a Retention Strategy – 50
Retaining Your Employees ¾ What Do They Need? – 50
Employee Orientation – 51
Involve Your Team in Orientation – 56
Motivating Employees – 56
Help Employees Become Goal-Oriented – 56
Employee Recognition Programs – 57
Employee Distress – 58
Common Causes of Employee Distress – 58
In Summary… – 60
CHAPTER 4:Staffing Workload – 61
The Staff Planning Process – 62
Three Common Staffing Models – 63
In Summary… – 67
CHAPTER 5:Training Your Staff – 69
Staff Development and Training – 70
Adult Learning Styles – 71
Global Versus Sequential Learning – 75
How Do We Help Global and Sequential Learners? – 76
Learner-Focused Training Methods – 77
Creating In-Service Lesson Formats – 81
A 30-Minute Lesson Format – 81
In Summary… – 83
CHAPTER 6:Evaluating and Managing Performance – 85
Performance Evaluations – 86
Why Evaluate Your Employees? – 86
Why Do Performance Evaluations Sometimes Fail? – 87
Evaluating the Probationary Period – 88
Creating an Open Dialogue – 89
Self-Appraisals – 89
The R-A-P Model – 90
Tips for Successful Appraisal Meetings – 92
Appraisals and Civil Lawsuits – 93
Why Some Managers Fail to Discipline – 94
Managers Fear Conflict – 94
Managers Fear Legal Action – 94
Anti-Discrimination Laws – 95
Strategies for Managing Performance – 96
Strategies for Managing Performance – 96
Strategy #2 Establish Clearly Defined House Rules – 97
Strategy #3 Document, Document, Document – 97
Strategy #4 Use Performance Improvement Plans – 100
Strategy #5 Terminate for Just Cause – 106
Preventing Wrongful Discharge Claims – 107
Voluntary Resignations – 107
Disciplining for Poor Attendance and Lateness – 108
Writing Performance Notes Related to Absenteeism/Tardiness – 110
The Employee Grievance Process – 111
State Unemployment Laws – 112
Responding to an EEOC Charge – 112
In Summary… – 114
CHAPTER 7:Promoting a Healthy Workforce – 115
Managing Diversity – 116
Culture: What Is It? – 116
Six Steps to Cultural Understanding – 117
Communications – 120
Sexual Harassment – 120
Sexual Harassment Policies – 121
Reporting Sexual Harassment – 122
Investigating Sexual Harassment – 122
Include Sexual Harassment in Training and Orientation – 122
Vaccinations – 123
Workers’ Compensation – 123
Preventing Employee Accidents – 124
Enforce Employee Safety Guidelines – 125
Promoting Employee Safety – 126
Two Approaches to Promoting Safety – 126
In Summary… – 127
GLOSSARY – 129

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CHAPTER 1: An Overview of Licensure and Regulation – 1
Who Are Your State and Local Regulators? – 3
Types of Licensure 4 The Role of State Regulators – 5
Buiilding Relationships With Your Regulators – 7
Ownership and Legal Structure – 8
Legal Structure of Your Residence – 9
In Summary. . . – 10
CHAPTER 2: Regulatory Compliance – 11
The Executive Director’s Role in State Regulations – 12
The Benefits of Regulatory Compliance – 12
Regulated Areas of Care and Service  – 13
Preparing for the Licensing Survey  – 17
Top Five Commonly Cited Deficiencies and Complaints  – 18
Correcting a Deficiency or Grievance – 18
Creating a Plan of Correction – 19
Measuring Quality Through Satisfaction Surveys – 20
Resident Satisfaction Surveys – 20
Family Satisfaction Surveys – 21
Staff Satisfaction Surveys – 21
A Well-Written Survey Is Key – 21
In Summary. . . – 22
Chapter 3: Federal Law and Requirements – 23
Federal Initiatives That Influence Assisted Living – 24
Medicare and Medicaid – 27
Medicare – 27
Medicaid – 29
Health Insurance Portability and Accountability Act (HIPAA) – 30
Long-Term-Care Ombudsmen – 31
The Ombudsman and Conflict Resolution – 32
In Summary… – 33
Chapter 4: An Introduction to Your Role as Executive Director – 35
Effective Leadership and Management – 36
Are You a Leader? – 38
Are You a Manager? – 39
Horizontal Management – 41
Continuous Quality Improvement Practices (CQI) – 42
Implementing CQI in Your Residence – 42
Basic Principles of CQI – 43
Building a Culture of Quality – 43
Creating a Culture of Integrity – 45
Your Community’s Mission – 45
What Is a Mission Statement? – 46
Developing a Mission Statement – 49
Your Quality First Covenant 49
Ethics Committee Consultation – 52
Administration — 24/7 – 53
Ensuring Appropriate Supervision – 54
Weekend Administration – 55
In Summary… – 55
Chapter 5: Risk Management – 57
An Overview of Risk Management – 58
Loss Control – 59
The High Cost of Accidents, Injuries, and Illnesses – 60
Ten Risk-Management Strategies – 61
A Typical Risk-Management Scenario – 62
Preventing Mr. Levin’s Fall – 63
Risk-Management Policies and Procedures – 64
Creating Safety Rules – 65
Communicating With Your Insurance Company – 65
Three Important Steps for Claims Management – 66
In Summary… – 66
GLOSSARY – 67

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ACTIVITIES – 1
CHAPTER 1: The Activities and Recreation Program – 3
Activities Improve Quality of Life – 4
Activities Are Daily Events – 4
Five Types of Activity – 5
Formal Versus Informal Activities – 6
Informal Activities – 7
The Executive Director’s Role in Activities – 8
Building Community Through the Activities Program – 8
The Activities Staff – 8
Duties and Responsibilities of the Activities Staff – 9
Meeting the Special Needs of Your Resident – 10
1. Social Needs – 10
2. Spiritual Needs – 11
3. Cultural Needs – 11
4. Personal Needs – 12
5. Educational Needs – 12
Assessing Residents for Activities and Recreation – 13
Leisure History – 13
Gathering Information From Family Members – 14
Ongoing Reassessment – 15
In Summary… – 15
CHAPTER 2: The Assisted Living Resident – 17
Activities Programs for Assisted Living – 18
Group Activities – 18
Individual Activities – 18
Special Events – 19
Caregiver Participation – 19
Creating the Right Environment for Activities – 20
Exercise and the Elderly Resident – 21
Designing an Exercise Program – 23
The Risks of Participating in a Regular Exercise Program – 24
Community Outings – 24
What Do Residents Want? – 24
Public Transportation – 25
Walking – 25
Spiritual and Religious Activities – 25
Intergenerational Activities – 27
Creating Your Activities Calendar – 30
In Summary – 31
CHAPTER 3: Managing the Activities Program – 33
Monitoring Resident Progress and Participation – 34
Evaluating the Activities Program – 35
State Requirements for Satisfaction Surveys – 38
Budgeting for Your Activities Program – 38
Capital Expenses – 38
Creating and Managing a Volunteer Program – 40
Who Is Responsible for the Volunteer Program? – 40
Recruiting Volunteers – 41
Selection, Testing, and Other Requirements – 41
Job Assignments and Descriptions – 42
Orientation and Training of Volunteers – 42
Supervising Volunteers – 43
Tracking Volunteer Time – 43
Evaluating Volunteer Performance – 44
Volunteer Recognition – 44
In Summary . . .  – 45
PHYSICAL ENVIRONMENT MANAGEMENT – 47
CHAPTER 4: Maintaining Your Physical Plant – 49
An Overview of Facility Maintenance – 50
How Is Facility Maintenance Organized? – 50
The Purpose of Facility Maintenance – 51
An Overview of the Maintenance Program – 51
1. General Maintenance – 51
2. Preventive Maintenance – 52
Know Your State and Local Licensing Rules – 53
In Summary . . . – 54
CHAPTER 5: Housekeeping and Laundry – 55
An Overview of Housekeeping – 56
Housekeeping Helps to Manage Infection Control – 56
The Structure of Housekeeping – 57
The Goals of Housekeeping – 58
Building Community Through Housekeeping – 58
Housekeeping Responsibilities – 59
Scheduling Housekeeping Duties – 61
Housekeeping Procedures – 62
Resident Move-In – 63
Resident Move-Out Procedures – 63
Inspection Procedures When a Resident Moves Out – 63
Housekeeping Services for the Residence – 65
The Importance of Cleaning Common Areas – 66
Scheduling and Responsibilities – 66
Guidelines for Cleaning Common Areas – 66
Laundry – 67
Staff Protection Against Contaminants – 68
Managing the Laundry – 69
Resident Laundry Preferences and Requests – 69
In Summary . . . – 72
DINING AND NUTRITION SERVICES – 73
CHAPTER 6: An Overview of Dining and Food Service – 75
What Is Dining and Food Service? – 76
Teamwork—Dining and Food Service – 77
The Executive Director’s Role in Dining and Food Services – 79
Dining and Food Services Positions – 80
Staffing Models for Dining and Food Services – 82
Staff Training – 83
Dining Services for the Memory-Impaired – 84
Dining and Food Service Systems and Recordkeeping – 85
In Summary . . . – 86
CHAPTER 7: Menu Planning, Preparation, and Delivery – 87
An Overview of Nutrition – 88
The Signs of Good and Poor Nutrition – 89
The Importance of Fluids in the Resident’s Diet – 90
Water as a Nutrient – 91
The Signs and Symptoms of Hydration and Dehydration – 92
The Resident’s Dietary Profile – 92
Menu Planning – 93
The Cycle Menu – 93
Menu Language – 94
Therapeutic Diets – 96
Meal Presentation – 98
The Effects of Aging on the Dining Experience – 99
The Effects of Health on the Dining Experience – 100
Meal Presentation Should Be Appealing – 100
Meal Delivery – 101
Dining Styles – 101
Food Purchasing – 104
Purchasing Guidelines – 104
Food Costs – 105
Tracking Food Costs – 105
Controlling Food Costs – 106
Food Inventory – 108
Food Inventory Practices – 108
In Summary . . . – 109
CHAPTER 8: Food Safety, Sanitation, and Inspection – 111
Food Handling – 112
Keeping Food Areas Clean – 115
Cleaning Schedules – 115
Cleaning and Sanitizing Equipment and Utensils – 117
Preventing Foodborne Illness – 118
Dietary Audit – 120
In Summary . . . – 121
SAFETY – 123
CHAPTER 9: Emergency Response and Security Systems – 125
Life Safety Standards and Compliance – 126
Disclosure of Life Safety Information – 126
What Systems Do You Need? – 126
Emergency Response Systems – 127
Emergency Call Systems – 127
Fire Alarm Systems – 128
Security Systems and Programs – 128
Planning for Safety Inspections – 129
In Summary . . . – 130
CHAPTER 10: Emergency and Disaster Preparedness Plans – 131
Emergency and Disaster Preparedness Plan – 132
Contingency Plans – 132
What Is an Emergency and Disaster Plan? – 133
Severe Weather – 136
Staff Responsibilities During Severe Weather – 139
Power Outage – 139
Staff Responsibilities During a Power Outage – 139
Fire – 141
Staff Responsibilities During a Fire – 143
Planning for an Evacuation – 146
In Summary . . . – 148
CHAPTER 11: Crisis Communications – 149
Managing Crisis Communications – 150
The First Steps for Responding to a Crisis – 151
1. Identify the Situation – 151
2. Notify the Appropriate People – 152
3. Enlist Your Response Team – 152
4. Uncover the Communication Issue – 154
In Summary . . . – 154
CHAPTER 12: Other Environmental Issues – 155
Residence Vehicles – 156
Public Transportation – 156
Smoking Policies – 157
Lost or Stolen Property – 157
Missing Property Incident – 158
In Summary . . . – 159
GLOSSARY – 161

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Dimensions 11 x 9 x 2 in

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