Customer Service in Assisted Living – Manual

Price : $150.00

PRODUCT DESCRIPTION:

Customer Service in Assisted Living covers the core elements of effective customer service, including examples from successful providers nationwide; provides comprehensive tools for evaluating customer satisfaction and your customer service program; and a set of 16 staff in-services on CD.

Customer Service Manual Table of Contents

Download this Table of Contents

Customer Service Training Modules 

About These Customer Service Training Modules – A-1

Module 1:  What is Customer Service? – 1-1

Module 2:  Your Role in Customer Service – 2-1

Module 3:  First Impressions Dressed for Service – 3-1

Module 4:  First Impressions Telephone Skills – 4-1

Module 5:  First Impressions Meeting and Greeting Customers – 5-1

Module 6:  Communicating With Customers Active Listening – 6-1

Module 7:  Communicating With Customers LEAD – 7-1

Module 8:  Communicating With Customers Using LEAD to Handle Customer Complaints – 8-1

Module 9:  Creating the Customer Experience: Dining – 9-1

Module 10:  Creating the Customer Experience: Housekeeping – 10-1

Module 11:  Creating the Customer Experience: Laundry – 11-1

Module 12:  Creating the Customer Experience: Activities – 12-1

Module 13:  Creating the Customer Experience: Maintenance – 13-1

Module 14:  Creating the Customer Experience: Resident Care – 14-1

Module 15:  Creating the Customer Experience: Volunteers – 15-1

Module 16:  Providing Good Service During End-of-Life Care – 16-1

Answers to Self-Check Questions – B-1

Certificate of Merit – B-5

Additional information

Weight 2.5 lbs
Dimensions 11 × 10 × 1 in

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