HIPAA Compliance: What You Need to Know About Patient Privacy

It’s everywhere. From the MyFitnessPal data breach to the public upset stemming from Facebook’s privacy scandal, society is no stranger to leaked personal information. Now, more than ever, people are concerned about the way companies are storing their personal records — and the healthcare industry is no exception. Thankfully, HIPAA has set a standard to […]

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Ways to Prevent Elder Financial Abuse and Fraud

Your long-time resident, Charlotte, is a woman in her mid-80s. For the past decade, she has settled into your community, become friends with other residents, and joined the many stimulating activities you offer. She has always flourished within the community, but lately, she has been keeping to herself. Staff and other residents have mentioned they’ve […]

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A Crisis Management Plan for Assisted Living

When your assisted living community is in the midst of a crisis, that is not the time to realize that you don’t have a crisis management plan in place. If you made it this far without a formal plan for crisis communication for your assisted living community, it’s time to get to work! There are […]

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Support Caregiver Wellbeing and Show Appreciation

Senior care is a demanding profession. In recent years, the turnover rate reached its highest point at 60%, with the main reason for leaving being low wages. But, caregivers are in this line of work for a reason. These individuals are truly compassionate and kindhearted people who come to work every day to care for […]

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Take the LEAD in Assisted Living Customer Service

In an assisted living community, customer service is centered around providing care and showing respect to your customers: your residents and their families. Good customer service is easy to administer when your customers are happy, but your customer service skills will often be put to the test. There will be times when you must handle […]

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7 Requirements for Delivering Impactful Customer Service Training | Part 3

Part 3 of a 3-part series on Customer Service in Long Term Care You don’t have a lot of time to have your training needs met. But, you can’t afford to ignore them either. So, what’s the middle ground? As we learned in Part 2 of this series, Susan, a Skilled Nursing Facility Administrator in Michigan, […]

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