Frequently Asked Questions

1. How can I order training and continuing education materials from SLU?

2. What methods of payment do you accept?  

3. Can you bill me for my order?  

4. How late can I place an order and have it ship the same day?  

5. How long does it take to receive my order?  

6. I just noticed my order is incorrect.  How long do I have to fix it?  

7. Do you offer discounts?  

8. Does Senior Living University’s National Administrator Certification meet my state’s requirements?

9. What is the difference between certification and licensure?

10. Is Senior Living University’s National Administrator Certification accredited?

11. How many CEUs do I receive for completing my National Administrator Certification?

12. Is there an additional cost for CEUs?

13. Does my National Administrator Certification expire?  When?

14. How do I renew my Level One National Administrator Certification?

15. Do I need to renew my Level Two National Administrator Certification? How?

16. What other self-study certificate courses do you have that provide CEUs?

17. Do your other self-study certificate courses expire?  

18. How can I learn more about the courses you offer?

19.  How do I earn a certificate through SLU?

20. Can course materials be shared?

21. What happens if I don’t pass an exam on the first try?

22. Do you have a return policy?  

23. What is the address for returning my purchase?  

24. I am thinking about purchasing some products but I don’t know if I will like them or if they will meet our training needs.  Can I preview them first?